health and safety

We at Christmas Wonderland UK understand the difficult and challenging times we are currently living in, and we want to reassure you that we are doing everything we can to make sure your visit is a safe as possible.

To comply with government guidelines we have the following procedures and safety measures to enable us to open and be covid safe and secure. If you have any further questions about our health and safety, do not hesitate to contact us.

COVId ADVice on travelling

You should not attend the event if attending the event means you are breaking the law by way of travelling from or into a local lockdown area. You should check with your local authority before travelling.

General Health and Safety

We at christmas wonderland uk will constantly be reviewing our safety measures in line with government guidance. We will make any adjustments needed to ensure the event is safe for both guest and staff. This may lead to aspects of chirstmas wonderland uk being changed at short notice. Please keep checking back on our website or social media pages for any updates.

we ask all guest that have any symptoms of covid-19 or have been in contact with someone who has covid-19 not to attend this event and follow the government guidance. Any person who has travelled abroad are also asked not to attend the event until their isolation period is over. This is to ensure the safety of all our guest and staff during the event.

If any dates for christmas wonderland uk are cancelled for any reason an alternative date will be offered. a full refund will be issues on  tickets if no alternative dates are available. Please see our terms and conditions.

Before you arrive

Please ensure that you have purchased tickets prior to arrival. This is a ticketed event only and no tickets will be available to purchase on the doors at this event. This is to manage the number of vehicles and guest onsite. If you arrive without a ticket you will be refused entry to the site. A set amount of tickets have been allocated to the event each day. This is to ensure that we do not exceed our maximum capacity. 

When you Arrive

Upon arrival to site you will be asked to present your tickets and temperature checks will be carried out on each guest before you are able to enter the site. to prevent any false positive temperature results we ask guest to keep temperatures in vehicles low and avoid wearing hats/scarfs/coats and thick jumpers at least 15 minutes prior to arriving at the event. 

You will be required to scan the NHS track and trace QR code as you enter the site of christmas wonderland uk. You can do this by downloading the NHS track and trace app on your smart phone.

The Drive thru experience

This Year at Christmas Wonderland UK we have adapted the traditional Festive family experience. in the comfort of your vehicle you will be able to navigate your way around the site with stalls, lights and christmas displays.

 

You may put down your windows to let children see the surrounding better. You must remain in your vehicle at all times during this drive thru unless instructed to get out of your vehicles by staff or elves.

Santa's grotto

When you have completed the drive thru you will be instructed to park up in an area by staff. at this point you must remain in your vehicle until instructed by the elves to enter santa's grotto.

 

We have specially designed our santa's grotto experience so that every group will get to visit santa, every paying child recieves a gift and have a photo opportunity without the need to wait outside in a queue with other visitors. This also allows guest to be sheltered from the elements and remain in their vehicles until it is safe for each party to enter the grotto. 

 

There will be sanitising stations on entry and exit of the  grotto for all guest to use. by law it is compulsory that all guest over the age of 11 to wear a face covering. We ask that all guest provide their own face covering and abide by the law. Santa will be sat behind a perspex screen and will not be wearing a mask to keep the magic of christmas alive. You will then be given family photo opportunity with a festive backdrop setting.

on leaving the grotto you will have the opportunity to purchase photos and other merchandise from a counter. photo are not stored and will be deleted at the end of the day. you will not be able to re-enter the grotto once you have left. please make sure you are happy with your photos and all other purchases before leaving the grotto.

 

Once you have left the grotto all guest must ensure that they return to their vehicles immediately and proceed to exit of the site.

 

The grotto will operate on a one way system to ensure social distancing at all times. Please do not touch any any or the staff, elves and santa when visiting and remain 2 meters away. Please ensure that you follow all signage and adhere rules  for the grotto. 

Where appropriate all staff will be wearing ppe such as facemasks, gloves and face shields if required.

We would like to thank all our customers in advance for co-operating and abiding by all the rules and regulations

that have been implement by Christmas wonderland uk and by government.

We want nothing more than for this event to go ahead and bring keep some of the Christmas spirit alive

in such difficult and challenging times.