FAQ's

What is christmas wonderland? 

 

Christmas wonderland  is a seasonal festive event.

 

A Covid Secure Santa's Grotto is coming to Hooton lodge farm Rotherham, December 2020

This truly unique experience to South Yorkshire allows guest to navigate their way around the site, in the comfort of their own vehicle with light displays and immersive experiences before getting to meet meet Santa Claus in his Grotto, receiving a gift and a chance for a photo oppertunity.

Where is christmas wonderland?

Christmas wonderland is located at hooton lodge farm. 

 

The full address is; Hooton lodge farm, Kilnhurst Rd, Hooton Roberts, Thrybergh, Rotherham S65 4TE. 

When is christmas wonderland Open?

 

The event will open on 12th december 2020  at 12:00 to  22:00 on the 23rd December 2020. All sessions will vary daily. Please see see our ticket site for more details on opening times.

how much do tickets cost?

ticket start from £13 per  Child and  £8 per adult  (plus booking fee) The cost includes drive thur festive display with stalls, a visit to see santa in a grotto setting a gift from santa and a photo.  photo's can be purchased at an additional cost. 

 

ALL tickets must be purchased in advance. No tickets will be sold on the doors.

do i need a ticket for a baby in arms under 12 months old?

 

if you are bring a baby on its own or would like the baby to receive the full grotto experience including photos then a full price ticket purchase is required. if you have a baby in arms with other children but do not wish to receive a gift for them then a ticket is not required.

what will my visit consist of?

 

A truly unique festive experience is coming to Rotherham this December. Guests will navigate their way through magical winter illuminations from the comfort of their own vehicle's. Along the way you will pass through immersive experiences before finally arriving at Santa's Grotto. Here you will get to meet Santa, have a photo opportunity and receive a gift before leaving the Grotto.

HOw long is the experience?

 

From arrival the visit will last anywhere from 20 - 30 minutes.

Do I need to book in advance?

 

Yes, booking in advance is advised as this is a limited capacity event. No tickets can be purchased on the door at this event.

can i buy tickets onsite?

NO, tickets need to be purchased in advance. if you arrive without a ticket you will be turned away from the event.

how many tickets can i buy?

The minimum required tickets are 1 adult and 1 child ticket to enter the grotto. all children must be accompanied by one paying adult from the same household bubble or support bubble. Tickets will be sold in in bubbles of 5 (if you require more tickets then please contact us via email at info@christmaswonderlanduk.co.uk

 Please only visit with members of your household or bubble.

when and how will i receive my tickets?

 

You will receive your tickets via the email you provided when booking.

will there be additonal covid-19 measures in place?

 

Yes. The safety of our visitors, Elves and Father Christmas is top priority.

There will be hand sanitising points situated throughout the experience.

Adults and children over the age of 11 must wear a face covering (unless they are exempt.)

You must only visit the experience with members of your household or bubble.

Tickets will be sold in bubbles of up to five people, if more tickets are required email info@christmaswonderlanduk.co.uk 

If you do wish to book for a sixth person in your group, please contact the customer helpline to arrange.

This experience has been arranged to be safe and socially distant from other groups

Children will not be able to sit on santa's knee, but he is looking forward to welcoming all children from behind a perspex screen and hearing about all their christmas wishes.

 

Christmas wonderland is situated outdoor and is covid compliant. we have worked closely with rotherham borough council, trading standards and rotherham health and safety officers to ensure safety of all guest. 

We ask that all guest comply with government guidelines throughout all areas of the event.

Gifts and photos

 

please purchases from stalls/food vendors as you pass in your vehicles as you will not be able to re-enter the drive thru experience.

 

please purchase any photos from santa's grotto before leaving as you will not be able to re-enter the grotto at a later time or date. no photo will be stored after the site closes on each event day, please make sure you are happy with the quality and layout of these photos before you leave site. no refunds will be offered on gifts or photos.

what is the refund policy?

 

Tickets are non-refundable. if you are late for your session or can no longer attend your allocated session for any reason, unfortunately we cannot offer a refund or allocate an alternative session. If we find its necessary to close the event for any reason an alternative session will be offered (subject to availability) if an alternative session cannot be offered then a refund  will be issued (not including booking fee).

Can i change my booked session?

 

Unfortunately we cannot change session times or refund any sessions that are missed. 

Will i get to see santa? 

 

yes , all visitors will get to see santa there will be zero physical contact with you due to the coronavirus measures implemented. Please do not touch santa or any of his elves and other site staff and keep socially distant.

 

By purchasing tickets for christmas wonderland you agree to comply with all rules in full including all government guidelines. 

will we get a photo?

 

Yes, a photo opportunity will be available inside the grotto.

Can I take video or photographs in christmas wonderland's grotto?

No. You cannot record or photograph in the grotto. You can purchase photographs from our Merchandise Stall.

If I arrive late will I be allowed to enter?

 

please arrive as close to your ticket time as possible. if you arrive late you may have to wait to enter the event or be refused entry due to strict limits on capacity. 

can i attend the event if i don't have a car/vehicle?

 

Due to the nature of the event you will require a vehicle to attend.

Do you have toilets available?

 

Yes toilet are available onsite. Please only stop at designated areas. do not leave your vehicles and walk around the site.

Do you have strobe lights, fog or loud noises?

Yes there be use of such effects onsite. 

Are pets allowed at christmas wonderland uk?

No pets are allowed.

Can I get a refund on my ticket if I don't go in an attraction or lose my ticket or change my mind?

No, all tickets are non-refundable or transferable under any circumstance.

 

When should I not visit?

We respectfully ask that you take responsibility for your own health and that of the wider community before visiting christmas wonderland uk. Please do not visit if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you or others at risk. Please follow the advise given by the UK Government, Public Health England & the NHS. 

 

You should also not visit us if you have been in close contact with anyone with COVID symptoms or a positive test result 14 days prior to your date of visit. 

 

If you have recently returned to the UK from abroad, you may be required to self isolate on your return and should not attend this event. Please follow all relevant guidance.